We deliver to all of India.
There are no shipping/ delivery charges for all states in India for most of the items. For some items less than Rs 799, shipping charges might apply. For Andaman and Nicobar islands and Lakshadweep, shipping charges will apply. For return and exchange items, the customer will be paying the shipping charges. For information on shipping charges for international orders please see the Shipping and Handling Charges Section under Shipping Policy section
In the unlikely event that an order gets lost during transit, we wait for 5 days to track your lost order and if we are still unsuccessful, then we will send you the replacement of the same or very similar to what you have selected.
Yes, you can order for something to be delivered in India as long as you provide a valid shipping address within India.
The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the domestic order is delivered within
1-3 days within Tamil Nadu
2-3 days within Karnataka
4-5 days to AP, Telangana and Kerala
6-7 days to North India
10-15 days to International destinations (Excluding the customs clearance)
Our courier partner will leave a message and will try to deliver it later. Please coordinate the order and delivery such that the recipient is available to accept the delivery at the provided address. The recipient must have a copy of any of the below-mentioned ID proofs and must sign on to receiving the product:
• Pan Card
• Driving License
• Passport
• Voter ID Card
• Aadhar Card
Yes, we deliver all over the world
Domestic Orders
Payments can be made through Google Pay(Gpay). PhonePe, or any other UPI App, credit cards, debit cards, international cards, and net banking. Please note that payments on www.silverlinesboutique.com will be accepted only in INR for domestic orders. In case of international credit cards, the transaction amount will be converted to INR before the payment is accepted. Currency conversion charges may apply based on your credit card policy.
International Orders
For payment towards international orders, please use the bank account details provided below.
We do not have Cash on Delivery (COD) payment method currently.
Yes, we can. You video call with us and select and we will deliver to your location.
All products being sold on www.silverlinesboutique.com are exactly the same as those being sold in the retail stores.
No. There will not be a price difference in products being sold in the physical boutique and on www.silverlinesboutique.com.
Web site Search:
You can directly search for the product that you are looking for by using the search field provided at the top of every page. or you can
WhatsApp: You can message us on our WhatsApp number +918680897818 with saree code/Item code or a screenshot of the sarees or jewelry that you liked from our YouTube videos or Instagram posts, so that we can let you know the availability and the payment options to proceed with your order
Video Call: You can schedule a video call with us, our professional team can walk you through the entire collection in the boutique and help you choose the right product for your needs
However, please note that it is possible that certain products may not be available for online purchase or may be out of stock.
You can return the unused product in the same condition as you received it, in its original packaging, along with the invoice for the exchange. We shall process the return for the exchange items only after the receipt of the product at our location in unused condition and in its original packaging along with its original tags and invoice, failing in which the return may not be possible.
Message us on our WhatsApp number +918680897818 or write at support@silverlinesboutique.com to request for return, and prior approval must be obtained before returning.
Items must be returned within 2 days of receiving the product. Items returned after 2 days will not be accepted.
Please refer to Return and exchange policy for further details.
For International Orders, please check the International Order section under Return and exchange policy.
In this case, unboxing video of the package showing the damage is a must. Videos or photos taken after the package is opened will not be accepted. In the unlikely event that the product delivered is in damaged condition, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for an exchange. Please refer to Return and exchange Policy section for details.
Call us or messages us on our WhatsApp number +918680897818 write at support@silverlinesboutique.com within 2 days of receiving the product to report the incident.
For international orders, please check the International Order section under Return and exchange policy
You can message us at support@silverlinesboutique.com or call us on our WhatsApp number +918680897818 to report the incident. If you want to return the product, please do not use it. Within Tamil Nadu, we will arrange for the pick-up of the unused wrong item from the provided address through our courier partner. Outside Tamil Nadu, the customer needs to return the item by their nearest India Post Registered Parcel to the below address. Once the return is initiated, we will arrange for the dispatch of the correct item ordered. If the same item is not available, we will issue a gift voucher for the same value which can be used for future purchases.
For international orders, please check the International Order section under Return Policy.
Yes, it is possible to return the unused product and order for a replacement. Please refer to the Return and exchange policy for details.
Message us on our WhatsApp number +918680897818 or write at support@silverlinesboutique.com to request for return, and prior approval must be obtained before returning.
Items must be returned within 2 days of receiving the product. Items returned after 2 days will not be accepted.
Please note that returns/replacements are not applicable for International Orders.
Yes, you will be responsible for the return shipping and the exchange order shipping charges, Please note that returns/replacements are not applicable for International Orders.
Tanukri International Private limited is committed to ensuring, full customer satisfaction, security and customer assistance with respect to the products available on our website. However, there are certain products that are not eligible for return.
No returns/No exchange option for all of our pure silk sarees (Lavanyam, Sowndaryam, Aishwaryam, etc. ), Maheshwari silk, Aethera brand jewelry and Sahasra brand readymades.
No returns/No exchange option for bulk orders, or special orders (specifically procured on order), and custom orders.
The items must be returned within 2 days from the date you received the product. . RETURNS MADE AFTER 2 DAYS OF RECEIVING WILL NOT BE ACCEPTED UNDER ANY CIRCUMSTANCES. You need to Call us or messages us on our WhatsApp number +918680897818 stating that you want to return the product.
Take the following step:
For International Orders, please check the International Orders section under Returns and Exchange policy .
Yes, you can return any product bought from silverlinesboutique.com at any physical boutiques of Tanukri International.
There are no shipping/ delivery charges within India. For the return and exchange items, you will be paying the shipping charges. For information on shipping charges for international orders please see the Shipping and Handling Charges Section under Shipping Policy section
We deliver all over the world.
Payments for International Orders are accepted through PayPal Payment gateway either by your PayPal account or by using International credit/debit cards only. Payment will be received only in USD. Please note that cards (credit or debit) issued in India will not be accepted for any international orders.
It will take approximately 7-10 days after the confirmation of the order; provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. A WhatsApp message will be sent to you, once your product is dispatched from our warehouse. Our support personnel will get in touch with you once your product reaches the destination.
Yes, in case of an international order, the customer will have to bear all the shipping charges and any customs duty levied at the destination country (if applicable). Please refer to our Shipping & Handling Charges under “Shipping Policy” for more details. Please note that all products/consignments are dispatched on the “Delivery Duty Unpaid” (DDU) basis.
No, there is no minimum value for international orders.
Currently, we do not accept any returns or exchanges of our products,
For international orders, currently we do not provide refund option.
You can enter your e-mail address and click on the “forgot password” link in the login page and we will e-mail you a system-generated password on your registered email address. However, you should set a new password once you sign in with the system generated password.
No, you can shop as a guest on www.silverlinesboutique.com if you do not want to register on this website. However, we strongly recommend that you register on our website as it makes your checkout faster, allows you to track your order, save products that interest you to a Wishlist (which you may access at a later time) and provides a better shopping experience. Please sign in
You can edit your personal details by accessing the “edit profile” section in My Account. Kindly login for the same
We understand that your privacy is important to you, and we respect that. We assure you that we will maintain complete confidentiality of the details that you have shared with us. You can refer to our Privacy policy.
