Silverlines is a brand of Tanukri International is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, if you are not happy with the product, you can choose to return and exchange for any other product from Silverlines.
NOTE: In case of international orders, we do not currently accept any returns or exchange of our products. You shall return the defective product unused and in the same condition as you received it, in its original packaging, along with the invoice for an exchange. You are required to report the defect within 2 days of receipt of the product either by calling us on +918680897818 or writing to us on support@silverlinesboutique.com. For the exchange on the returned defective product please check the section on Exchange below.
In the unlikely event that the order delivered is in damaged condition, you can return the unused product and in the same condition as you received it, in its original packaging, along with the invoice to exchange for another product from Silverlines.
When claiming defects/damages with the product, unboxing video of the product without any cuts or edits showing the damage is a MUST.
Customers need to pay any shipping charges to return the product.
For more questions, see https://silverlinesboutique.com/help/
We shall process the exchange once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which exchange may not be possible.
You have 2 months to select an exchange product of Silverlines including Aethera and Sahasra. You can exchange for the same price or higher; in such case, the excess needs to be paid in addition.
Exchange is allowed only one time per purchase.
All exchanged products shipping must be paid by the customer.
We have exchange policy, no refund option. You can return the unused product in the same condition as you received it, in its original packaging, along with the invoice for the exchange. We shall process the return for the exchange items only after the receipt of the product at our location in unused condition and in its original packaging along with its original tags and invoice, failing in which the return may not be possible.
Message us on our WhatsApp number +918680897818 or write at support@silverlinesboutique.com to request for return, and prior approval must be obtained before returning.
Items must be returned within 2 days of receiving the product. Items returned after 2 days will not be accepted.
Please refer to Return and exchange policy for further details.
Please note that returns/replacements are not applicable for International Orders.
In this case, unboxing video of the package without any cuts or edits showing the damage is a must. Videos or photos taken after the package is opened will not be accepted. In the unlikely event that the product delivered is in damaged condition, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for an exchange. Please refer to Return and exchange Policy section for details.
Call us or messages us on our WhatsApp number +918680897818 write at support@silverlinesboutique.com within 2 days of receiving the product to report the incident.
For international orders, please check the International Order section under Return and exchange policy
You can message us at support@silverlinesboutique.com or call us on our WhatsApp number +918680897818 to report the incident. If you want to return the product, please do not use it. Within Tamil Nadu, we will arrange for the pick-up of the unused wrong item from the provided address through our courier partner. Outside Tamil Nadu, the customer needs to return the item by their nearest India Post Registered Parcel to the below address. Once the return is initiated, we will arrange for the dispatch of the correct item ordered. If the same item is not available, we will issue a gift voucher for the same value which can be used for future purchases.
Please note that returns/replacements are not applicable for International Orders.
Yes, it is possible to return the unused product and order for a replacement. Please refer to the Return and exchange policy for details.
Message us on our WhatsApp number +918680897818 or write at support@silverlinesboutique.com to request for return, and prior approval must be obtained before returning.
Items must be returned within 2 days of receiving the product. Items returned after 2 days will not be accepted.
Please note that returns/replacements are not applicable for International Orders.
Yes, you will be responsible for the return shipping and the exchange order shipping charges, Please note that returns/replacements are not applicable for International Orders.
Tanukri International Private limited is committed to ensuring, full customer satisfaction, security and customer assistance with respect to the products available on our website. However, there are certain products that are not eligible for return.
No returns/No exchange option for all of our pure silk sarees (Lavanyam, Sowndaryam, Aishwaryam, etc. ), Maheshwari silk, Aethera brand jewelry and Sahasra brand readymades.
No returns/No exchange option for bulk orders, or special orders (specifically procured on order), and custom orders.
The items must be returned within 2 days from the date you received the product. . RETURNS MADE AFTER 2 DAYS OF RECEIVING WILL NOT BE ACCEPTED UNDER ANY CIRCUMSTANCES. You need to Call us or messages us on our WhatsApp number +918680897818 stating that you want to return the product.
Take the following step:
Please note that returns/replacements are not applicable for International Orders.
Yes, you can return any product bought from silverlinesboutique.com at any physical boutiques of Tanukri International.
